In today’s world where the Internet has changed the rules of communication, a telecom company cannot survive based on its old service model. To incorporate the ease of communication, Jazz Pakistan, the largest telecom company in the country, will now be using WhatsApp to provide automated self-care services to its users.
Moving forward, Jazz users will be able to use the popular messaging service as a self-service portal by sending messages to the company’s WhatsApp number or vice-versa.
The service is only available for post-paid customers at the moment where they can send “Hi” to 0300-3008000 in order to connect with Jazz’s WhatsApp channel. In the first phase of this project, the postpaid customers will be able to get billing information, pull invoices, access support FAQs and even make payments through a simple menu.
The company aims to make WhatsApp a complete conversational medium where even pre-paid users can interact with the company to resolve their day to day problems.
Recently, the telecom giant has also introduced the country’s first eSIM for smartphone users and the now the partnership with WhatsApp shows its inclination towards offering not just ordinary network but digital solutions by adopting the latest trends and technologies present for the today’s consumer.